We are delighted to report that over 97.5% of patients have reported that their experience with us has been ‘excellent’ or ‘above average’ with many patients coming back to us with extremely complimentary comments. We will continue to strive to maintain, or even increase, these spectacular patient satisfaction results into the future.
But how do we know this? And can we prove it?
Well, yes we can and here’s how.
If you have been a regular patient with us at Quirke Dental Surgeons, you will know that we use a lot of high-tech equipment and methods to ensure we provide you with a high quality service.
What you may not know is the fact that we have been a test site since 2006 for the development of a software package called Exact which is developed by Software of Excellence. Exact is now the most widely used dental software in dental practices throughout Ireland. We have been instrumental in bringing some of the ideas and features of this software to fruition and ensuring that they have the appropriate functionality for general release. In other words, many other dentists have benefited from the work we have carried out.
One of the latest developments which we have been involved in testing is a feature enabling us to follow up appointments with an sms-based survey asking patients how we did during their most recent appointment and being able to collect the responses within the software thus enabling us to generate a printed report. This is the first time that such a statistically significant survey of after-treatment patient feelings has been conducted in dentistry in Ireland. And this is how we are able to prove the 97.5% plus patient rating of ‘excellent’ or ‘above average’ treatment provided by us.
So if you, or a friend or family member, is looking for a dentist in Wexford, Waterford, Carlow or Kilkenny, and you are looking for a dentist who can PROVE a patient satisfaction level of better than 97%, why not give us a call on 051 421453?
